Our product support program provides flexible, friendly and uniquely focused solutions for our software. From onsite visits to website access, our support programs give you the options you want, the resolutions you need, and the assurance that your solution will deliver the value and benefits you expect.
We offer a basic level of assistance to all registered users; for customers with an Enterprise License we provide Enterprise or Premier Support programs. Enterprise and Premier Support programs offer multi-channel communication with guaranteed response times, telephone contact, and access to support portals. Regardless of your election, the objective is the same: to help ensure your success.
|
Standard |
Enterprise |
Premier |
Availability |
Business Hours |
Business Hours |
24/7 |
Guaranteed Response Time |
24 Business Hours |
Expedited Response |
Priority Response |
Channels |
Email Support |
Email Support
Phone
Portal |
Email Support
Phone Portal
Support Advocate |