Registration and Billing Information.
When a visitor to an Exsellant Site registers to become a user of the Services or requests more information about the Services, we require that the visitor provide contact information such as their name, e-mail address and company name and, when applicable, billing information such as billing address and credit card number. We may also ask visitors, users, or prospective users of the Services for additional personal information such as title, department name or fax number, or additional company information such as annual revenues, number of employees or industry. Personal information that can identify an individual person is "PII."
Users and visitors can opt out of providing this additional information by not entering it when asked. However, failure to provide certain requested information may impact a user's or a visitor's ability to access the Exsellant Sites and Services.
Log Data and Activity Tracking.
EXSELLANT collects certain information from visitors to the Exsellant Sites and users of the Services, such as Internet addresses, browser types, referring domains, time stamps (time page accessed as well as time spent per web page), geographic information, search engine data, order of pages viewed as well as the specific pages the visitor has requested. This information is logged for internal research purposes, to help diagnose technical problems, and to administer the Exsellant Sites and the Services in order to constantly improve the quality of the Services. We may also track and analyze non-identifying activity and aggregate usage-and-volume statistical information from visitors and users, and provide such information to third parties.
Cookies and Web Beacons.
Cookies are files that Web browsers place on a computer's hard drive. EXSELLANT uses its own cookies to tell us whether users and visitors have previously visited the Exsellant Sites or the Services. EXSELLANT also uses third party cookies to track Exsellant Site performance so we may manage and enhance use of the Exsellant Sites and Services. We also use persistent cookies to help save and retrieve usernames of users accessing the Services and to save a user's preferences from one session to the next. EXSELLANT also issues a session cookie to record encrypted authentication information for the duration of a specific session. The session cookie does not include the username or password of the user. If the cookie is rejected, access to and usage of the Services may be denied or otherwise limited. Exsellant Solution may re-associate your PII and other information with the information received by EXSELLANT from cookies.
Web beacons are electronic objects embedded in a web page to allow checking that a user has accessed the page. EXSELLANT and its third party partners use Web beacons alone or in conjunction with cookies to help us and the third party partners understand the behavior of visitors to the Exsellant Sites and the Services and to improve the Exsellant Sites and the Services and our email communications. We may re-associate your PII and other information with the information gathered from Web beacons.
EXSELLANT uses the information that we collect to set up the Services for users and to improve the Services offered by the Exsellant Sites. We may also use the information to contact users and visitors to further discuss their interest in the Exsellant Sites and the Services, or to send users and visitors information regarding EXSELLANT or its partners, such as promotions and events. You may opt out of receiving such information as specified in our Choice/Opt-out section below. We may also e-mail to users information regarding updates to the Services or the Exsellant Sites.
The Exsellant Sites offer publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You may request removal of any of your posts or entries from our blogs or community forums as specified in our Choice/Opt-out section below. Of course, such removal will not affect copies of such posts or entries which may have been viewed or made prior to such removal. So we recommend that you carefully consider any such post or entry prior to submission.
EXSELLANT displays personal testimonials of satisfied customers on the Exsellant Sites in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
EXSELLANT does not partner with third party ad networks and does not display advertising on the Exsellant Sites and Services.
The Exsellant Sites and Services include social media features, such as a Facebook 'Like' button, LinkedIn 'Like' button, and a Twitter link ('Social Media Features'). A Social Media Feature may collect your IP address and which page you are visiting on the Exsellant Sites, and may set cookies to enable the Social Media Feature to function properly. Social Media Features are either hosted by a third party or hosted on the Exsellant Sites by EXSELLANT. Your interactions with the Social Media Features are governed by the privacy statements of the web sites providing them.
EXSELLANT takes every precaution to protect our users' and visitors' information and data against loss, misuse and alteration. As a cloud service, our success is predicated on the security of that information and data. We use standard industry practices as outlined in our Security Statement to help prevent unauthorized use of, access to or alteration of visitor and user information and hosted data. These practices include the appropriate use of firewalls, SSL encryption, system redundancies, and the use of dedicated servers in SSAE16 Type II SOC 1 facilities.
Whenever visitors or users submit requests for more information or services from us, they may opt out of entering certain fields. However, such decision may affect the ability to use portions of the Exsellant Sites and the Services. If you receive marketing or similar e-mail messages from us and wish to opt out of receiving such messages, then you may simply follow the opt-out procedure specified in such e-mail. If you post a comment on the EXSELLANT blogs or community forums and want your entry removed, email your request to firstname.lastname@example.org with 'Remove Blog/Forum Entry' in the subject field.
We encourage our visitors and users to update and edit their contact information and keep it current. Users can easily correct or update their contact information at any time through the Services and users may request the deletion as well as correction or updating of their contact information by emailing email@example.com.
Your personal information may be transferred abroad (including outside the EU for our users in the EU) in connection with our providing our hosted application service and related support services.
Exsellant is self-certified to the United States/European Union Safe Harbor Program and is thus committed to complying with the U.S.-EU Safe Harbor principles with respect to all personal data received from the EU (see http://export.gov/safeharbor/).
Exsellant agrees to cooperate with the EU Data Protection Authorities and Information Commissioner, and to participate in the dispute resolution program provided by the European Data Protection Authorities Panel.
Exsellant has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Exsellant, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
If you have a complaint concerning Exsellant's Safe Harbor compliance, please contact firstname.lastname@example.org.
Last Updated on 5/12/2014